Terms & Conditions
These terms and conditions form an integral part of your hire contract with LZAF Limited trading as Camp Crossways , hereinafter referred to as the “Company”. The Company registered number is 7674862 VAT 131497321
Registered Office is Unit 2 Thornhill Works Billingshurst Road Coolham RH13 8QN.
Definitions:
The “Hirer” is the person whose name & address appears at the top of the hire contract of which these terms and conditions form a part. The hirer must be at least 18 years old. The Hirer accepts full legal liability for all the equipment listed on the hire contract(s) irrespective of whether the equipment is for the Hirer’s personal use, or that of another member of his/her party, booking under the same contract booking number.
“Equipment” includes Tents, Marquees, Camping Furniture & any other item(s) hired by the Hirer from the Company. The hire period is the date from which the equipment is collected/received by the hirer from the Company or its agents, until the date that the hirer is due to return the equipment. Both these dates are clearly stated on the hire contract.
We the Company provide temporary accommodation facilities at Crossways Hotel, North Wotton BA4 4EU between Monday 23rd June 2025 and Monday 30th June 2025.
These booking terms and conditions form the basis of your agreement with us and govern the terms of our relationship. Please read them carefully.
The agreement is between you (the hirer) and a company LZAF Limited trading as Camp Crossways company registration no 7674862
In making a booking with us, or staying at one of our accommodation facilities you are taken to have accepted these terms and conditions and are legally bound by them.
General Terms & Conditions
Booking
When the hirer makes a booking, they are offering to rent a Room from the company for the date(s) stated on your booking request (Booking Dates).
The ‘Room’ for this purpose is a temporary accommodation space, usually in the form of a tent, caravan, cabin, RV or other temporary structure and has the facilities that are applicable to the particular room type that you have chosen. Such facilities are as described on Our Website, and, where applicable, as stated on our invoice.
Photos shown on Our Website are illustrative only and are not meant to be an exact representation of the Room or facilities; we reserve the right to replace the room or facilities we provide to you with room or facilities that are at least equal to the standard of your chosen room type.
A binding agreement arises between us when we accept your deposit. You will receive confirmation from us when this happens.
Booking Process
You can make a booking by contacting us or using our online booking facility. You will know that the booking for your choice of Room and Booking Dates has been made when we confirm your booking in writing. Please notify us immediately if the details in our confirmation are incorrect.
The online booking facility enables you to make a booking and pay the Deposit using your choice of debit or credit cards. In most cases, you will receive immediate confirmation of your booking.
Price
The price you have to pay for your Room is as set out on Our Website for your chosen type of room and Booking Dates, or, if different, as set out in writing from us to you (Price).
The Price we charged is in £ Sterling GBP and you agree to pay us in £ Sterling.
Unless otherwise stated, all amounts are inclusive of VAT.
Payment
To secure the booking, a deposit must be paid (Deposit). The Deposit is generally between 20% and 50% of the Price for the chosen type of room. The required deposit will be shown as part of the booking process. The Deposit must be paid immediately at the time of booking.
The balance of the Price for your Room (Balance Outstanding) must be paid by March 25th 2025 (Final Payment Date). If a Booking is made after March 1st 2025 then the full amount will be due. If the Balance Outstanding is not fully paid by the Final Payment Date, then your booking will be released and made available for sale to the public again, and your Deposit will be forfeited.
We may allow additional time to pay in certain extenuating circumstances. If we do, we have the right to charge interest on late payments at the rate of 4% per annum above the base rate of Barclays Bank plc at that time.
For your convenience, we will charge the Balance Outstanding to the credit or debit card that you have used to pay the Deposit (Your Card) on or shortly after Final Payment Date.
By making a booking, you authorise us to debit any amount owing by you from Your Card through our payment portal (the same online payment system that you have used when making the online booking).
Changes to Booking
Where applicable, you may modify your booking, such as Booking Dates, Room type or number of guests within the maximum permitted). Changes to Booking Dates and Room type are subject to availability. If the price for the new Room type or new Booking Dates exceeds the Price for your old booking, you agree to pay the excess amount immediately. If the price for the new Room type or new Booking Dates is less than the Price for your old booking, you agree that no refund for the difference is payable by us, unless otherwise agreed in writing.
Damages & Losses
If any items in the hirer’s rooms (including the tent, its furniture, and fittings) are damaged or missing during your stay with us, we will invoice you the cost of replacing the missing or damaged item(s) (Replacement Cost).
If the Replacement Cost is less than or equal to £500, the company will debit it to your credit or debit card automatically. In making a booking with us, the hirer authorises us to debit your credit or debit card in such manner. We will send you an invoice detailing the cost so charged within 14 days of debiting your card. If the Replacement Cost exceeds £500, the company will contact you first.
Cancellation
The Hirer or the Company may cancel bookings, subject to the following:
- a) Cancellation by the hirer. You may cancel your booking up until the Final Payment Date. If you cancel your booking, we will refund you 50% of the Deposit that you have paid. Cancellation after the Final Payment Date is not permitted.
- b) Cancellation by the company. We reserve the right to cancel your booking should there be insufficient demand overall for the accommodation at the particular location or for such other reasons as we think necessary. Subject to other provisions in the terms and conditions, if we do cancel the booking, we will refund your payment in full and you acknowledge that we have no further liability to you by way of compensation or otherwise. We will aim to give you reasonable notice should this be the case to minimise any inconvenience to you.
- c) Where we are unable to host the accommodations during the booking dates due to reasons beyond our reasonable control, we will use our reasonable endeavours to reschedule the accommodations to other dates or give you a credit for the amount you have paid us. This credit can be applied against future bookings with us. This credit is not refundable.
For the avoidance of doubt, where the accommodations relate to an event organised by a third party, we do not under any circumstances provide any refund if the third party organiser cancels or otherwise modifies the dates of the said event for whatever reasons. In such a case, we will use our reasonable endeavours to reschedule the accommodations you have booked.
You acknowledge and agree that the above terms are reasonable, and that you do not have any further claims against us, and we have no liability to you.
Discounts
All discounts are subject to availability where applicable and can be withdrawn at our discretion, without prior notice, and do not apply to bookings already confirmed. We reserve the right to introduce discounts and price changes without prior notice.
Hirers responsibility
The Hirer acknowledges that these terms and conditions apply to all persons (adult and children) covered by your booking or accompanying you. The hirer is completely responsible for their actions, and it is your duty to inform them of rules that are applicable to them. The Hirer agrees to use the Room and our facilities responsibly. The accommodation must be left at the end of an Event in the same condition as when it was first provided, subject to any fair wear and tear that is consistent with normal and reasonable use.
The Hirers are to behave in a civilised manner while you are on the company’s camp site. The company will not tolerate any abuse to fellow guests or staff. Any behaviour contrary to good morals and public order may result in the company asking the hirer and their guests to leave the company’s site immediately. If the company asks the hirer and their guests to leave our site, the hirer agrees that the company will not provide any compensation and that there will be no reimbursement for any amount that you have paid.
The company or its agents occasionally take photographs and record videos at our site for marketing and promotional purposes, including using it on our website and social media. The Hirer acknowledges that such photography and videos may include you or your guests during your stay at our site. You consent to their use for our marketing and promotional purposes, and you release us from any claim from you or anyone else arising out of the use of the photographs and videos. We will use our best endeavour to ensure that your privacy is not compromised
The hirer agrees that their personal belongings, including, but not limited to, clothing, jewellery, camera, phone, other electronic gadgets, are the hirers and guests’ sole responsibility at all times.
The hirer acknowledge that your Room is usually part of an outdoors camping facility and may at times be exposed to the natural elements and weather; it is the hirers responsibility to take the necessary precautions to secure and look after their personal belongings. The company is not responsible for any loss or damages to your personal belongings.
The Company will issue a wristband to each person staying at the camp. Wristbands removed from the wrist or tampered with will be rendered invalid and will not be replaced. Lost or missing wristbands will not be replaced. Those without wristbands will be refused admission to our campsite or may be removed from the campsite,
Banned Person
The company, at our full discretion, and without needing to state any reasons, ban any person from attending our sites or staying in our accommodations (Banned Person).
A Banned Person must not make any booking under his or her name, or under the guise of another name, or be included as part of the booking of another group. We will cancel any such booking. In the event that a booking is cancelled under such a circumstance, we reserve the right to not provide any refund.
A Banned Person who enters our site will be asked to leave immediately
The company prides themselves in the provision of quality temporary pop-up accommodations. Should the hirer have any concern regarding their Room or other facilities that we make available, we encourage you to speak to our staff as soon as possible, and in any event, no later than the last day of your stay with us. The hirer agrees that if you did not bring such concern to our staff in accordance with the preceding sentence, then we are entitled to conclude that everything is satisfactory and that you have no concerns whatsoever.
Camp Facilities
The Company may provide facilities in addition to your room. These facilities may include toilet, showers, solar powered unit, power-point outlet, WIFI shuttle bus. These facilities may be free of charge or may require additional cost depending on the location of the accommodation and the hirers room type.
The provision of these facilities is at the company’s complete discretion; whilst we will use our best endeavour to provide such facilities as advertised, the company’s reserve the right to substitute them or to not provide them. No refund or compensation will be provided unless you have been charged specifically for that facility on your invoice.
The company will use our best endeavour to ensure that our rooms and other facilities, where provided, are functional and suitable for its purpose, and are of a standard and quality that could be reasonably expected from a facility that is portable, temporary, and usually field based, and subject to the temperament of the weather. Without limiting the generality of the above:
a) Toilets and Showers.
Except where you are unable to use any of our toilets and showers for more than 24 hours due to them not being in working conditions, we will not provide any refund. If a refund is justifiable in the circumstance, the company will determine the amount of the refund at our sole discretion.
b) Solar Powered Unit.
The hirer agrees that this unit works if there is sufficient sunlight during the day to recharge the unit. In the summer this can be more than 15 hours of daylight, in exceptional poor weather circumstances the unit may not charge. The company will not take any further responsibility for the loss of the service.
c) Power-point outlet.
The hirer acknowledges that a field-based portable generator is used to generate the electricity and you use it at your own risk. They are generally suitable to power low power items only (e.g. charger for mobile phones, cameras). To the extent permissible by law, we disclaim all liability in connection with the use of the power-point outlet.
d) Shuttle Bus
The company will endeavour to run a free shuttle bus between the Camp and Bronze gate at the Festival between the hours of 1200 to 1500 and 2200 and 0100 Wednesday 27th June to Monday 30th June early morning. In the Event the shuttle bus breaks down or is involved in an accident and cannot be repaired quickly enough, the company accepts no further responsibility in terms of providing alternative transport to and from the site.
Prohibition
The Hirer must not use the following inside our room at any time:
- Fires, stoves, portable heating or other similar equipment, candles;
- and b) Kettles, fridges, hairdryers, or other power-intensive equipment.
- Smoking and consumption of illegal drugs are not permitted anywhere on our site, including inside the accommodation that you are staying in.
The hirer is not permitted to sub-let or otherwise rent out your accommodation to anyone. If you sub-let the accommodation, the company will cancel the booking without providing any refund, and the hirer must pay to us all money you have received or will receive in sub-letting, and you agree to indemnify us against all claims and damages in connection with the sub-letting.
The Hirer also undertakes that you will not during the term of this agreement and for a period of one year following its expiry solicit or seek to induce away from our employment any person who is or was employed or engaged by the company.
Private Policy
The company will only use your personal information as set out in our privacy policy which can be found at https://campcrossways.co.uk
Glastonbury Festival 2025
For the avoidance of doubt, your booking does not include a ticket for the Glastonbury Festival Event itself and will not gain you admission to the Event. Tickets for the Event must be purchased independently of your booking with us.
Liability
The Company shall not be in breach of these terms nor liable to you for delay in performing, or failure to perform, any of our obligations under these terms if such delay or failure results from events, circumstances or causes beyond our reasonable control. This includes where the Event is cancelled due to an event, circumstance or cause beyond our reasonable control, including but not limited to the following:
(a) acts of God, flood, drought, earthquake or other natural disaster;
(b) epidemic or pandemic;
(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
(d) nuclear, chemical or biological contamination or sonic boom;
(e) any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent; and
(f) interruption or failure of utility service.
Warranty
The Hirer and or its agents must ensure your actions or omissions do not give rise to any loss or injury or breach of legal duty to members of the public. You agree to indemnify us and to keep us indemnified fully against all losses, actions, claims, proceedings, costs and damages and all legal costs or other expenses arising out of, or in connection with: (a) any breach by you or your invitees of the foregoing duty; and (b) any claim made against us by any of your guests or invitees which is vexatious, unfounded or settled in our favour.
All implied warranties, conditions and other terms concerning our provision of accommodation to you or any of your guests or invitees are excluded to the greatest extent permitted by law.
Modification of Terms and Conditions
The Company may change or add to these terms and conditions at any time, and the new version of these terms and conditions will be published on Our Website. Unless otherwise stated, the version of the terms and conditions on Our Website will apply automatically to all customers from the time it is published.
Interpretation
If there is an inconsistency between these terms and conditions and any other communication, including, by not limited to, statements or comments on social media sites, these terms and conditions prevail.
If any provision in these terms and conditions is found invalid or unenforceable, the remainder remains in full force and effect.
If we fail to exercise or enforce any right we have under these terms & conditions, this does not mean that we have waived that right; and we may still exercise or enforce that right later on.
Termination of this agreement does not affect any of the rights and liabilities of either party accrued at that date and nor does it affect the continuation of any obligations expressed or intended to continue after termination.
It is not intended that anybody other than you and us may benefit from this agreement and a person who is not a party to this agreement does not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
Headings are for convenience only and will not affect the interpretation of this agreement.
You may not assign or sub-contract this agreement without our consent.
This agreement is governed by and construed in accordance with the laws of England and is subject to the exclusive jurisdiction of the English Courts.
Version October 2024